FAQ's
Are all your products authentic?
The Big Shoe Co. is a premier destination for sneaker enthusiasts, committed to providing a curated selection of 100% authentic sneakers. We understand the importance of trust and transparency in the resale market, which is why we only source our inventory from reputable retail outlets or through trusted platforms like eBay and StockX. These established third-party authenticators rigorously verify every pair, ensuring that our customers can shop with complete confidence, knowing they're purchasing genuine products free from fakes or replicas. Our dedication to authenticity is the cornerstone of our business, guaranteeing a safe and reliable platform for buying and selling highly sought-after footwear.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.